Return Policy | Riwaaz — Handcrafted Indian Jewellery, Sydney

At Riwaaz, every piece is chosen with care and packed with pride. If something isn't right, we're here to make it so.

✦

◈

Return Eligibility

We accept returns within 14 days of the delivery date, provided the item meets all of the following conditions:

Item is in perfect, unworn condition — no signs of use, wear, or damage
All original packaging and any included materials are intact and included
Item has not been resized, altered, or repaired in any way
Item is free from perfume, skin products, or any foreign substances
Proof of purchase (order confirmation email) is provided

Please note: As each piece is handcrafted, minor natural variations in finish and patina are characteristic of artisan jewellery and do not qualify as grounds for return.

Items We Cannot Accept Back

Not eligible for return

Items showing signs of wear, use, or damage after delivery
Items returned without original packaging
Items returned after the 14-day return window has closed
Items purchased during a sale or marked as final sale
Items that have been customised or personalised

✉

Return Postage

Customers are responsible for return postage costs. Upon receipt and approval of your return, Riwaaz will reimburse the cost of standard return postage only. Express postage fees will not be reimbursed.

Postage Type	Reimbursed by Riwaaz
Standard return postage	✓ Reimbursed
Express return postage	✕ Not reimbursed
Registered / tracked postage	Standard portion reimbursed only

Tip: We strongly recommend using tracked standard postage. Riwaaz is not responsible for items lost or damaged in transit back to us.

❧

Refund Process

Once we receive and inspect your return, we will notify you of approval or rejection by email. Approved refunds are processed within 7–10 business days back to your original payment method.

Email us before sending anything back. We'll confirm eligibility and provide the return address.

Pack & Post

Pack securely in original packaging and send via standard tracked mail. Keep your postage receipt — you'll need it for reimbursement.

Inspection

We inspect the item upon receipt and confirm its condition within 2 business days. You'll receive an email either way.

Refund Issued

Approved refunds — including standard return postage reimbursement — are processed within 7–10 business days to your original payment method.

Please note: Processing times may vary slightly depending on your bank or payment provider once we have issued the refund on our end.

⚑

Faulty or Incorrect Items

If you have received a faulty item or the wrong product, please contact us within 48 hours of delivery with a clear photo of the issue. In these cases, Riwaaz will cover all return postage costs and will either replace the item or issue a full refund — your choice.

❧

Questions about a return or refund?
We're always happy to help — reach out before posting anything back.

Contact Us Continue Shopping